1. These general terms and conditions of sale are agreed upon between Miraflor Lda, headquartered at Praceta José Sebastião e Silva Lote 16, 2840-072 Paio Pires, tax identification number 503738352 and contact number +351 212109196, hereinafter referred to as Miraflor, and individuals wishing to make purchases through the website www.miraflor.pt, hereinafter referred to as "User".

2. The parties agree that purchases made through the website www.miraflor.pt will be governed exclusively by this agreement, excluding any terms and conditions previously available on the website.

ITEM 1 – SUBJECT

1. These general terms and conditions of sale aim to provide and define all necessary information to the User regarding the ordering, sale, payment, and delivery methods for purchases made on the website www.miraflor.pt.

2. These terms and conditions regulate all steps required to place an order and ensure tracking of this order between the Contracting Parties.

ARTICLE 2 – ORDER

1. The User places their order by completing the purchase process presented on the website www.miraflor.pt, adding the product(s) or service(s) they wish to order to the shopping cart.

2. To place their order, the User must: a) Complete the information and choose the options available throughout the order completion process (delivery and billing address, shipping method, payment method, as well as the VAT number and the name they wish to appear on the invoice for tax purposes).

3. Final order confirmation by the User constitutes full and complete acceptance of the prices and descriptions of the products available for sale, as well as these General Terms and Conditions of Sale, which shall be the only ones applicable to the contract thus concluded.

4. The COMPANY will honor orders received online only up to the limit of available stock. If a product is unavailable, the COMPANY undertakes to inform the User as soon as possible and seek an alternative.

5.1 The information contained in the invoice is the User's sole responsibility. Once issued, the invoice cannot be reissued with changes.

6. Order requests are valid for two days, unless the order is registered under a promotional campaign that sets a different deadline. Prices, discounts, promotions, and offers cannot be guaranteed beyond this deadline. If payment is not received by our services within this deadline, the order cannot be validated. Any amount received after this date will be refunded or used for a new order.

ARTICLE 3 – PAYMENT

1. On the website www.miraflor.pt, the COMPANY offers the User the following payment methods via Easypay - Payment Institution Lda: a) Credit card (Visa, Mastercard); b) Multibanco reference; c) Bank transfer; EASYPAY LOGO AND BRAND NAME PLACEMENT

2. In the case of payment by credit card, the User's card will be debited immediately after confirmation of shipment of the merchandise. If some ordered products are out of stock, the amount will be credited to the User's card after the order is completed.

ARTICLE 4 – DELIVERY

1. Orders will be delivered within 4 business days after the order is placed. Delivery is handled by Nacex.

2. Shipping costs will be added to the order, which vary depending on the size of the order, with the initial value being €6.50.

ARTICLE 5 – PRICES

1. Prices are in Euros, including taxes and fees, taking into account the VAT in effect on the date of payment.

2. If there is an increase in the price of any product, the User will be notified immediately and may choose to receive the order (paying the difference) or cancel it.

ARTICLE 6 – CANCELLATION AND RETURNS

1. The cancellation or return process is handled on a case-by-case basis by Miraflor Ltda. The request must be sent in writing to contato comercial@miraflor.pt within 1 day of the order. The COMPANY will respond to and define instructions for canceling or returning the merchandise using the same means of communication.

2. We do not accept returns of products sold, as we sell flowers and these are perishable. We may refund the money if the flowers are damaged during delivery, using the same payment method. However, if this is not possible, the user must present proof of payment and account or card ownership for the return to be processed via bank transfer. Claims must be made on the day the flower is received.

3. The COMPANY undertakes to reimburse the User within a maximum period of 4 days.

4.1 Returned products must be in saleable condition, that is, in the same condition as when they arrived, without any defects or damage.